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Policies & Procedures

Working Hours

Office Hours

  • Wednesday to Sunday

  • 10 am to 5 pm (Pacific Time)

 

Photo Sessions, Viewing Appointments, or Client Meetings

At the photographer's discretion

  • Wednesday & Thursday afternoons/evenings

  • Saturday mornings & evenings

  • Sunday evenings

 

During these designated hours, you are welcome to contact me via phone, email, text, or social media. Please be advised that the scheduling of photo sessions and client meetings is at the discretion of the photographer. Understandably, during ongoing client interactions, there may be brief unavailability, but I commit to responding promptly once available.

Holiday Hours & Fees

A $250 fee will be applied on top of the normal price for bookings on the following holidays:

  • New Year's Eve

  • New Year's Day

  • Mother's Day

  • Father's Day

  • Independence Day

  • Halloween

Black Out Days

Please be aware that during the following blackout dates, I will be unavailable to schedule client meetings or sessions and to respond to calls, messages, or emails:

 

  • March 30 to April 1

  • August 27 to September 2

  • September 21 to 24

  • November 27 to December 10

  • December 23 to 27

 

 will respond promptly on the working day following each blackout period. 

Booking 

To ensure a seamless experience, please note the following guidelines.

Booking Process:

  • Sessions may be secured by reaching out directly to Katie at Klick of Katie Photography or through the convenient purchase option available on the investment page on this website.

  • To finalize your booking, a session fee payment is due and will be considered a non-refundable payment 

  • A signed contract is a mandatory step in the booking process.

Payment Terms:

  • Completion of payment and signing the contract are crucial to validating the session agreement. The onboarding process requires the contract to be signed within 48 hours of receiving it; failure to do so may result in the voiding of the session agreement and forfeiture of the selected session date and time.


Weather 

If weather conditions are unfavorable based on the Photographer's recommendations, the session will be rescheduled, and the rescheduling fee will be waived, or an alternative location will be agreed upon. Photographer's discretion applies due to liability and equipment concerns.

 

Rescheduling  

  • Client may reschedule a photographic session with at least seven (7) days' notice.

  • Initial payment can be applied to a rescheduled session within three (3) calendar months.

  • One (1) free reschedule is allowed.

  • Additional reschedules incur a $100 fee, payable at the time of rescheduling.

  • Failure to pay the rescheduling fee within 48 hours of the request will void the rescheduled session.

Late Arrival Policy

  • Clients arriving late will have the equivalent time deducted from the scheduled session duration.

  • The Photographer does not offer partial refunds or other compensation for time deducted due to client tardiness.

  • Failure to show to the agreed-upon photographic event results in forfeiture of the initial non-refundable payment.

Cancelations 

  • Clients must provide notice of cancellation and receive confirmation from the Photographer.

  • Amendment or cancellation requests made seven (7) or more calendar days before the scheduled photographic event allow the initial non-refundable payment to be applied to a mutually agreed-upon reschedule date.

  • Failure to cancel six (6) or fewer calendar days before the agreed-upon photographic event results in forfeiture of the initial non-refundable payment.

  • Regardless of the reason, client-initiated cancellations lead to forfeiture of the initial non-refundable payment.

Payment & Invoicing

  • Payments accepted: Credit, debit, or Klick of Katie Photography gift card.

  • An initial session fee payment is due and is non-refundable. 

  • The session price covers only the Photographer’s photographing time, travel, post-processing, and proof preparation. 

  • No products are included in the session price.

  • Additional payment methods, including Buy Now & Pay Later options, are outlined in the policies below. 

  • Cash payments may be accepted under specific arrangements made with the photographer.

  • Payments made with checks, including personal, business, and cashier's checks, will not be accepted.

Refund Policy

Non-Refundable Payment (Retainer)

  • Refunds of the retainer are only applicable if Katie at Klick of Katie Photography cancels the contract.

Digital Images

  • All sales on digital images are final due to the nature of the products.

Tangible Items

  • All sales of tangible items are final.

  • In the event of client dissatisfaction with a tangible item, a credit equal to the product's value will be issued, but no cash refunds on products are provided.

  • Klick of Katie Photography is not responsible for the outcome of items not purchased through the photographer's chosen professional print lab.

Cancellation by Client

  • In the event of cancellation by the client, the initial non-refundable session fee payment will not be refunded. 

Rescheduling Fees

  • There are no refunds on rescheduling fees.

Location & Travel

  • The photographic session will primarily occur in Union County, Oregon unless otherwise agreed upon.

  • If the client specifies a location for the shoot, they are responsible for all associated fees, including location access, parking, and other direct expenditures needed for the session.

  • A travel fee applies for sessions conducted outside Union County, Oregon.

  • The minimum travel fee is $50 for locations within a 50-mile radius of La Grande, Oregon.

  • Beyond the initial 50 miles, an additional charge of $1.25 per mile will be applied for each mile traveled.

Styling

  • The client retains full responsibility for styling choices, including wardrobe, makeup, and hairstyle.

  • Photographer discussions and comments are professional recommendations for consideration, not the final choice.

  • All styling choices made by the client during the event are considered final, and no reshoots will be available due to styling choices.

Completion Schedule

  • Photos will be available for an in-person viewing appointment 4 to 6 weeks after the photo session.

  • Completion schedules and delivery of products will be determined from the date of final approval by the Client. Third-party manufacturing laboratories are utilized for products and may provide restrictions on an order not outlined in this Agreement.

    • Prints will take 2 weeks from the time of print order to be processed and delivered to the Client.   

    • Albums will take 3 weeks from the date of final design approval by the Client to be received by the Photographer.   

    • Wall Art will take 3 weeks from the date of final design approval by the Client to be received by the Photographer.   

    • Calendars and Playing Card Decks will take 3 weeks from the date of final design approval by the Client to be received by the Photographer. 

    • Digital Galleries will be delivered within 48 hours of final approval/ purchase by the Client.

The Client should place orders with sufficient time to allow for normal delays and notify the Photographer at the time of the order if there are any extenuating circumstances requiring a quicker turnaround. An expediting fee of $100 will be applied to expedited product requests. The Photographer will not be held responsible for delivery delays due to the fault of manufacturing and/or delivery services.

License & Insurance

Klick of Katie Photography, LLC operates under the legal structure of a Limited Liability Company (LLC) in the state of Oregon. To ensure a professional and secure service, I maintain a small business insurance policy through State Farm.

Client Expectation & Client Conduct

  • The Photographer is not responsible for the behavior of parties involved in the shoot, except for Photographer’s personnel. If the desired outcome of your session is jeopardized by the behaviors of parties involved (excluding Photographer’s personnel), the Photographer cannot be held responsible.

  • The Client will assist and cooperate with the Photographer in obtaining the desired photographs. This includes specifying persons and/or scenes to be photographed, posing at the Photographer's direction, providing guidance to desired persons and/or scenes, participating in pre-shoot consultations, etc.

  • The Photographer will not be responsible for photographs not taken due to the Client's failure to provide reasonable assistance or cooperation.

  • Any form of harassment towards the Photographer from clients or clients' parties will not be tolerated. The Photographer reserves the right to terminate the session immediately if harassment occurs.

  • Photos captured prior to the session termination due to harassment will still be presented to the Client. However, there is no guarantee regarding the number of photos available.

  • In the event of session termination due to harassment, there will be no refunds, reshoots, or any other compensation provided by the Photographer. The termination of the session is considered final.

Photographic Material & Artistic Rights

  • All photographic materials, including negatives, transparencies, proofs, and previews, will be the exclusive property of the Photographer, under Copyright Laws. 

  • No products, including digital files, will be released until the agreed-upon amount is paid in full as per the payment schedule. 

  • The Photographer retains the right of discretion in selecting the photographic materials released to the Client.

  • The Client will receive a gallery of photographs to select from and will not receive any photographic materials not presented to the Client.

  • RAW files will not be released. 

  • The Photographer retains the right to make adjustments to the photographs in post-processing as the Photographer deems within their creative control. 

  • Additional processing may be requested for $20 per file.

Image Usage

  •  The digital photographs will be provided in JPEG format and are for personal use only.

  • No filters, further editing, or modifications are allowed, except those performed by the photographer.

  • Please note that variations in color quality may occur due to monitor and printing equipment differences. Klick of Katie Photography assumes no responsibility for such variations. 

  • It is recommended to utilize Klick of Katie Photography's designated professional print lab for optimal printing quality, as printing quality is only guaranteed when prints are made through this lab.

  • Reproduction of the photographs for commercial purposes and submission to contests is strictly prohibited without written permission from Klick of Katie Photography and may include additional fees. 

  • Any additional usage or licensing of the images is subject to separate agreements.

Online Galleries

  • The online galleries provided by Klick of Katie Photography, LLC are secure and password-protected, ensuring the privacy and security of your images.

  • The Photographer will make the secure online gallery available through an online gallery website. 

  • Upon delivery, the online gallery will remain open for 90 days from the date of delivery.

  • If the Client wishes to extend the duration or reopen the online gallery after the initial 90-day period, a $25 fee will apply.

 

Pricing

  • The price list is subject to periodic adjustments.

  • Orders will be charged at the prices in effect at the time the order is placed.

Conflict Resolution

  • Communication

    • In the event of any concerns or conflicts, both the Client and Photographer commit to open and respectful communication. An effort will be made to address and resolve the issue promptly.

  • Mediation

    • If direct communication does not lead to a resolution, both parties agree to engage in mediation. A neutral third party may be involved to facilitate discussions and assist in finding a mutually acceptable solution.

  • Written Documentation

    • All communication related to conflicts should be documented in writing to maintain clarity and transparency. This may include emails, messages, or formal letters.

  • Contractual Agreement

    • The terms outlined in the signed contract will serve as the primary reference point for conflict resolution. Both parties agree to adhere to the agreed-upon terms and conditions.

  • Legal Recourse

    • If resolution efforts prove unsuccessful, either party may pursue legal recourse as outlined in the governing laws of the jurisdiction.

Social Media & Marketing

By signing a model release, clients grant permission for their photos to be utilized in various contexts, including but not limited to my portfolio and marketing materials on the official website and social media accounts. However, if a client chooses not to provide a model release, none of their photos will be used publicly by Klick of Katie Photography LLC. This policy is in place to respect and honor the privacy preferences of each client.

Client Reviews & Testimonials 

Client reviews and testimonials may be showcased on my official website and various social media platforms to provide insights into the experiences of others with Klick of Katie Photography. Your feedback is valued and contributes to building a trusted and supportive community.

Model Calls

Model Call Information:

If I require photos for marketing purposes, a model call will be posted with specific requirements. The selection process is based on meeting these outlined criteria. Models chosen for the model call will be required to pay a $99 retainer and sign a contract.

Details:

  • The model call will specify the session details, including duration and any specific themes.

  • Models will be notified of their selection via email (info@klickofkatie.com).

Compensation:

  • Chosen models will receive three (3) processed digital images of their choice, for their time.

  • The $99 retainer will be transferred to product credits for the model to use at their viewing and ordering session. 

Additional Points:

  • Images taken during the session are subject to use in marketing materials, including but not limited to social media platforms, blogs, portfolios, and the official website.

  • Image processing will take 2 to 3 weeks. 

  • Additional digital images or tangible products can be purchased separately.

  • A signed model release is required before the photo session.

  • If a model revokes the release, they will be required to purchase the session at the current value of the session fee. 

Buy Now & Pay Later Services

To provide flexibility and convenience, Klick of Katie Photography now offers Buy Now & Pay Later options through trusted services such as Afterpay, Affirm, and Klarna. These services allow clients to enjoy their photography experience and pay for it over time, breaking the total cost into manageable installments.

 

How It Works:

  • After selecting your desired session or product, choose your preferred Buy Now & Pay Later option at checkout.

  • Complete the straightforward application process provided by the chosen service.

  • Once approved, enjoy your photography session or order your desired products without paying the full amount upfront.

  • Repay the total cost in easy, scheduled installments according to the terms and conditions of the selected service.

Terms and Conditions:

  • Buy Now & Pay Later services are subject to the terms and conditions of Afterpay, Affirm, and Klarna.

  • Clients are responsible for understanding and adhering to the payment plans and schedules outlined by the chosen service.

  • Failure to make payments as agreed upon may result in additional fees or penalties imposed by the service provider.

Note:

  • Availability of Buy Now & Pay Later options may vary based on the selected product or service.

  • Klick of Katie Photography, LLC is not responsible for the policies, fees, or terms set by Afterpay, Affirm, or Klarna.

E-Gift Card Purchases

Klick of Katie Photography, LLC is pleased to offer electronic gift cards to enhance your gifting experience. The following terms and conditions outline the guidelines for purchasing and utilizing our e-gift cards.

How It Works:

  • Select the desired gift card amount, within the $500 limit, from the available options.

  • Complete the purchase securely through our online platform.

  • Upon completion, the electronic gift card will be delivered via email to the specified recipient.

Terms and Conditions:

  • E-Gift cards are valid for the designated dollar amount and can be applied toward any session or product featured on the Klick of Katie Photography website.

  • They are non-refundable and cannot be exchanged for cash.

  • Recipients can utilize the e-gift card value across multiple transactions.

  • E-Gift cards do not have an expiration date, but it is recommended to use them within one year of purchase.

Lost or Stolen E-Gift Cards:

  • Klick of Katie Photography assumes no responsibility for lost or stolen e-gift cards. It is recommended to treat them with the same care as cash.

 

This policy has been established to provide clear guidelines on the purchase and utilization of e-gift cards from Klick of Katie Photography.

Black Friday Giveaway (2023) Terms & Conditions

Mobile Terms of Service

Privacy Policy

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